FAQ's

🏖️ Products & Features

What sizes are available for kids and adults?
Tolu Australia offers a range of sizes for kids from size 2 years old up to 12 years old; and adults, from S up to XXL. You can find a detailed size guide here and on each product page to help you choose the best fit for your family.

What is a hooded beach towel and why is it useful for kids?
A hooded beach towel (also called a beach poncho) is a wearable towel designed to keep kids warm and dry after swimming. It makes changing easy, protects from wind and sun, and is perfect for beach and pool days across Australia.

Are your kids’ beach ponchos quick-drying and sand-free?
Yes, our kids’ beach ponchos are made from 100% cotton, which makes them lightweight, quick-dry and don’t hold onto sand. They’re designed to keep children comfortable while making beach days easier and less messy for parents.

Do your boardshorts offer UV protection?
Yes, our boardshorts are made from high-quality fabrics with 50UV protection designed for long days outdoors, helping provide protection from the sun while staying comfortable and breathable for active beach lifestyles.

Do you offer matching father-and-son swimwear?
Yes, we specialise in matching father-and-son swimwear, designed to create fun, memorable family moments at the beach while looking stylish and coordinated.

👨👩👧 Family Beach Lifestyle

What should I pack for a beach day with kids?
For a stress-free beach day with kids, pack a hooded towel or poncho, sunscreen, snacks, water bottles, a change of clothes, and a beach bag. Choosing quick-dry, sand-free products can make the experience much easier.

How can I make beach trips easier with kids?
Keep things simple with practical essentials like wearable towels, lightweight gear, and easy outfit changes. Planning ahead and choosing functional beachwear helps reduce stress and lets you enjoy more quality family time.

What is the best beach towel for kids in Australia?
The best beach towel for kids in Australia is a hooded, quick-dry towel that keeps them warm, dries fast, and allows for easy changing. Beach ponchos are a popular choice for convenience and comfort.

Are hooded towels better than regular towels?
Hooded towels are often more practical than regular towels because kids can wear them, stay warm, and move freely. They also make changing easier and are ideal for windy beach conditions.

🌱 Sustainability

Are your products eco-friendly?
Tolu Australia is committed to sustainability, with many products made from recycled and eco-friendly materials. We aim to reduce environmental impact while creating durable, high-quality beachwear for families.

What materials are used in your beachwear?
Our fabrics are Oeko-Tex® Standard 100 certified, meaning they have been tested for harmful substances and are safe for sensitive skin. Additionally, we have the Global Recycled Standard (GRS) certification by Ecocert Greenlife, guaranteeing that our fabrics are made from recycled materials and produced under strict environmental and social criteria.

🚚 Shipping & Orders

Do you ship Australia-wide?
Yes, we ship across Australia so families everywhere can enjoy our beachwear and accessories.

How long does delivery take in Australia?
Delivery typically takes between 2–7 business days depending on your location within Australia.

Can I track my order?
Yes, once your order has been dispatched, you will receive a tracking number via email so you can follow your delivery.

🔁 Returns & Exchanges

What is your return and exchange policy?
We offer returns and exchanges within 14 days of purchase (and up until end of January if you bought your products between November and December), provided items are unused and in original condition. Please visit our returns page for full details.

Can I exchange a product if the size doesn’t fit?
Yes, we understand sizing can vary, so we offer exchanges to help you find the perfect fit for your family. Simply send us an email at info@tolu.com.au and we will send you the instructions. Please note you are liable for the shipping costs if the exchange reason is due to ‘change of mind’ (style, colour, size). Please visit our returns page for full details.

🎁 Gifting

Are your products good gifts for Mother’s Day?
Yes, our beach towels, ponchos, and accessories make thoughtful and practical Mother’s Day gifts, especially for mums who love the beach and outdoor family time.

Do you offer gift cards?
Yes, we offer gift cards so you can give the perfect beach-inspired gift while letting your loved ones choose their favourite products.

Can I send a gift directly to someone?
Absolutely. You can ship your order directly to the recipient, making it easy to send a meaningful and practical gift.

🧼 Care Instructions

How do I wash and care for my beachwear?
We recommend rinsing your beachwear after use, washing in cold water, and avoiding harsh detergents. This helps maintain colour, softness, and fabric quality over time.

Will the colours fade in saltwater or chlorine?
Our products are designed for beach and pool use, but to keep colours vibrant for longer, it’s best to rinse with fresh water after each use.