1. ORDERING

1.1 Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

1.2 How do I / Create an Account?

Please click on My Account followed by ‘Register’ and fill in your personal particulars.

1.3 How do I Order?

Shop for the items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check and ensure that all information is correct before confirming your purchases and payment.

1.4 I have problems adding items to my shopping cart

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

1.5 How do I pay for my orders?

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express via Shopify Payments. All personal information that you provide to us including your name, address, telephone number and email address will not be released, sold or rented to any entities or individuals outside of Tolú Australia.

Tolú Australia does not collect or record any credit card details you may provide when purchasing products from the tolu.com.au website. Your credit card details are processed by Shopify payments through the website, which is linked to our banks merchant account.

1.6 Can I amend and cancel my order?

Order changes or cancellations can only be accepted if your order has not already been dispatched. You may cancel or make changes to your order via info@tolu.com.au

1.7 I have a discount code, how can I use it?

Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

1.8 How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

2. SHIPPING & DELIVERY

Please check our shipping & delivery policy section here for more information.